top of page
Frequently asked questions
FAQ's
Returns & Cleanup
Booking & Scheduling
Delivery & Pickup
Product Features
Tote & Go simplifies your move by offering durable, stackable moving bins that are delivered directly to your door, so you can pack and move at your own pace without the hassle of buying or disposing of boxes. Our reusable totes are designed to be sturdy and easy to handle, making packing efficient and safe for your belongings. Once you’re done with your move, we’ll conveniently pick up the tote, no need for returns to the store or extra trips. Choosing Tote & Go not only saves you time and stress but also helps reduce waste by using eco-friendly, reusable moving solutions tailored to your schedule.
The Tote & Go rental process is designed to simplify your move with minimal effort on your part.
First, you select the rental package that best suits your moving needs.
Next, you schedule a convenient delivery time. After reviewing and agreeing to the rental agreement, we deliver clean, sanitized moving totes directly to your doorstep. You can then pack your belongings, move, and unpack at your own pace without any rush.
Once you have finished, we return to pick up the empty totes, completing the process efficiently and hassle-free. Tote & Go handles the delivery and pick-up, allowing you to focus entirely on your move.
Reusable moving totes from Tote & Go have many benefits over cardboard boxes. They are stronger and more durable, protecting your stuff better during the move.
They can handle weather well, keeping your things safe even if it’s wet outside.
These totes are stackable and all the same size(s), which helps you use space better in your moving vehicle and keeps things organized.
You won't need tape for our totes, which saves you time and money. Plus, using reusable totes is better for the environment since they cut down on waste and don't need to be thrown away or recycled like cardboard.
Finally, our totes make moving easier—you won't need to hunt for boxes, put them together, or get rid of them after the move. This makes everything simpler and more convenient for you.
Tote & Go currently serves customers moving within Rosamond, Mojave, California City, Antelope Valley, and the surrounding communities.
Our focus is on providing reliable and convenient rental solutions to clients relocating within these areas. If you are planning a move outside of these locations, we encourage you to contact us directly.
We are open to expanding our service area based on demand and will gladly assess whether we can support your move beyond our standard coverage. This approach ensures that we maintain the quality and efficiency Tote & Go is known for while meeting the evolving needs of our customers.
Studio Package: • 18 Large Totes • 2 Small Totes
1 Bedroom Package: • 25 Large Totes • 5 Small Totes
2 Bedroom Package: • 35 Large Totes • 5 Small Totes
3 Bedroom Package: • 50 Large Totes • 5 Small Totes
4 Bedroom Package: • 70 Large Totes • 5 Small Totes
If you’re unsure which package is right for you, contact us and we’ll be happy to help.
A 7-Gallon tote from Tote & Go is ideal for organizing and transporting a variety of everyday essentials efficiently. You can pack toiletries such as shampoo, lotion, and soaps, keeping your personal care items compact and accessible. It's also perfect for chargers and cables for small electronics, ensuring all your accessories stay neatly contained. For those working on the go, office supplies like pens, markers, and notebooks fit comfortably inside. Makeup and beauty items—including cosmetics, brushes, and travel essentials—are well accommodated, making it easy to carry your grooming essentials. Additionally, keys and small items such as wallets and sunglasses can be safely stored, along with camera accessories and small toys or games. This size tote combines versatility and convenience, making it a practical choice for customers looking to simplify their move or daily organization with Tote & Go’s rental solutions.
At Tote & Go, our 27-gallon totes are designed to help simplify your packing and moving process by accommodating a versatile range of items. You can fit approximately 25-30 folded T-shirts, 10-12 pairs of pants, or 50-60 books depending on their size. For softer items, the tote holds around 8-10 stuffed animals or 2-3 queen-size blankets. Additionally, it can safely store 12-16 dinner plates along with bowls and mugs, making it ideal for kitchenware. This capacity makes the 27-gallon tote a practical choice for organizing, storing, or transporting a variety of belongings efficiently during your move or daily life.
At Tote & Go, each rental package includes a standard 14-day rental period, designed to provide ample time for customers to complete their move efficiently.
This rental duration applies to all customers moving within our service area.
If you require additional time beyond the initial 14 days, rental extensions may be available subject to availability.
To request an extension or confirm eligibility, please add the extra week (s) needed during booking or contact our customer service team prior to your rental period’s end.
Our goal is to offer flexible solutions to simplify your moving experience.
Book online to reserve your package. Choose the totes you need, pick your delivery date, and complete checkout. Simple. Fast. If you need help, reach out through the website.
Reserve at least 5 days before your delivery date. We’ll schedule delivery and pickup in a 2-hour service window and send a confirmation 24 hours ahead of time. An adult 18 or older must be present to accept the totes and any add-ons. We drop off. You pack and move. We pick up.
Each tote can safely hold up to 66 pounds.
For safety reasons, packed totes should not be stacked more than four totes high.
Yes, an adult who is at least 18 years old must be present at the delivery and pickup locations when renting from Tote & Go. This policy ensures that the rental process is secure and that the equipment is received and returned in good condition. Being available for both delivery and pickup allows our team to confirm the condition of the items, provide any necessary instructions, and address any questions you may have, making your moving experience smooth and efficient.
At Tote & Go, we understand that moving timelines can be unpredictable. If you need to keep your totes longer than the standard 14-day rental period, rental extensions may be available depending on our current inventory and scheduling. When booking, if you anticipate requiring additional time, you can conveniently add an extra week to your rental directly during the booking process. Alternatively, if your need for an extension arises after booking, please contact us before your scheduled pickup date to discuss and arrange the extension. We strive to accommodate your schedule and ensure a smooth moving experience.
Yes, Tote & Go requires a refundable $100 security deposit with each rental to ensure the safe return and condition of the items. This deposit is held during the rental period and may be applied toward any unpaid fees, cleaning charges, or replacement costs if the rental items are damaged or not returned as agreed. Once the rental is completed and the items are inspected with no additional charges incurred, the full deposit is promptly refunded. This policy helps Tote & Go maintain high-quality service and provides customers with peace of mind throughout their rental experience.
Absolutely! At Tote & Go, we’re excited to help simplify your move by offering a range of essential moving supplies to make your experience smoother and more efficient.
Depending on availability, you can rent extra Tote Taxi units, sturdy hand trucks, heavy-duty moving bags, and protective moving blankets.
These items can be conveniently added to your rental during the booking process, or you can reach out to us anytime to check current availability and pricing. We’re here to equip you with the right tools to make your move faster and hassle-free!
Absolutely. Every tote is cleaned and sanitized before being delivered to the next customer.
At Tote & Go, customers are responsible for the rented items throughout the rental period. If any tote or add-on is damaged or lost, replacement fees will apply to cover the cost of the item.
The specific fees are:
$40 for a 27-gallon tote
$30 for a 7-gallon tote
$60 for a Tote Taxi
$100 for a hand truck
$20 each for a heavy-duty moving bag or moving blanket.
To avoid any additional charges, please take good care of your rental set and contact Tote & Go promptly if an issue occurs. This policy helps us maintain the quality of our rental inventory and continue simplifying your move efficiently.
We accept payment methods available through our approved payment processor. Accepted payment options may include major credit cards & debit cards.
Payment is due at checkout. A valid credit or debit card must remain on file during the rental period. The Renter authorizes Tote & Go to charge the card on file for unpaid rental fees, extensions, late fees, cleaning fees, replacement costs, damage charges, collection costs, and other amounts due under this Agreement.
Yes, Tote & Go can provide custom tote packages specifically designed for larger homes, offices, and business moves. Our team works closely with you to understand the scope and nature of your move, helping you select the most efficient and cost-effective tote setup. This tailored approach ensures you have the right quantity and types of totes to protect and transport your items safely, simplifying the moving process while minimizing waste and hassle. Contact us with details about your move, and we will create a personalized rental package to meet your unique needs.
Yes, Tote & Go’s rental totes are an excellent short-term storage solution during a move. Your standard rental period includes 14 days, allowing you to securely pack your belongings and keep them safely stored while you transition between residences. If you require additional time beyond the initial 14 days, extensions may be available upon request to accommodate your moving schedule. This flexible option enables you to pack at your own pace and move when you’re ready, simplifying the entire relocation process.
Yes, you can change or cancel your reservation after booking.
At Tote & Go, we understand that moving plans can shift unexpectedly. If your plans change, please contact us as soon as possible. We will do our best to accommodate your request for a reschedule or cancellation depending on availability and the status of your booking.
Our goal is to make the process simple, quick, and stress-free, ensuring your experience with Tote & Go remains smooth and convenient throughout your move.
TOTE & GO
Moving Tote Do's & Don'ts
✅ DO'S
1. Close the Lid Securely
Always ensure lids are fully closed before stacking or moving totes.
2. Stack Totes Properly
Stack totes evenly on a flat surface.
Do not stack more than four (4) full totes high.
3. Lift Safely
Use proper lifting techniques and ask for help when moving heavy totes.
Lift with your legs, not your back.
4. Protect Fragile Items
Wrap breakables with packing paper, bubble wrap, blankets, or other protective materials.
5. Store Totes in a Safe Location
Keep totes in a secure area protected from theft, excessive heat, and severe weather.
6. Return All Equipment on Time
Have all totes, dollies, labels, and add-ons ready for pickup on your scheduled date.
7. Report Any Issues Promptly
Contact Tote & Go immediately if a tote becomes damaged or if you need assistance.
8. Treat the Totes Like Your Own
Our bins are cleaned and sanitized after every rental. Help us keep them in great condition for future customers.
❌ DON'TS
1. Don't Overfill Totes
Do not exceed the maximum weight limit of 66 lbs per tote.
2. Don't Stack More Than Four High
Over-stacking can cause totes to tip over and damage belongings.
3. Don't Store Liquids
Avoid placing liquids, chemicals, paint, gasoline, or anything that could leak inside the totes.
4. Don't Pack Hot Items
Allow appliances, cookware, and other hot items to cool completely before packing.
5. Don't Place Sharp Objects Loose in Totes
Knives, tools, and sharp items should be properly wrapped and secured.
6. Don't Allow Children or Pets to Play In or On Totes
Totes are not toys and may tip, causing injury.
7. Don't Leave Totes Outside for Extended Periods
Excessive exposure to sun, rain, or extreme weather may damage the totes and your belongings.
8. Don't Use Totes for Illegal or Hazardous Materials
Never store explosives, flammable materials, biohazards, or other dangerous substances.
9. Don't Damage or Alter the Equipment
Do not write on, paint, drill, or modify the totes, dollies, or accessories.
10. Don't Forget Pickup Day
Ensure all rented items are empty and accessible at the scheduled pickup time.
Email: info@totegorental.com
Write us at info@totegorental.com with any questions; our team ensures that your next relocation is entirely effortless.
bottom of page